Adapting to Change: 6 Reasons Why a UC Approach is Most Appropriate in a post-COVID Business Climate
It goes without saying that the COVID-19 pandemic had a dramatic impact on work practices back in 2020.
As revealed in statistics posted on LinkedIn , Microsoft Teams calls totaled almost a billion minutes a day by March 16th that year — and 65% of companies the following August were expected to accelerate cloud adoption.
Below are just a few reasons why, for many businesses, UC continues to make sense in a post-lockdown corporate landscape.
UC is Accessible from a Wide Range of Devices
What is UC? This is an acronym standing for Unified Communications, and refers to a system where various communication channels are integrated into a single interface — making all those channels easier to monitor continuously as well as switch between as and when necessary.
When seeking a UC system for your business, you might consider one of the Gamma-branded Unified Communications solutions available via Windows, Android, macOS, and iOS apps.
UC Allows Employees to Continue Working Remotely
If you have decided to grant your employees remote-working rights permanently, rather than just leaving them as a pandemic-era perk, you can rest assured that these employees don’t necessarily have to struggle to keep themselves in the loop about what is happening in the office.
That’s because both the office-based and remote staff can ultimately be given access to the same UC system.
UC Can Also be Used by Workers While They are Traveling
For examples, those staffers still tied to the office can actually use their company’s UC platform to get some work done while commuting to these premises.
Meanwhile, there might be some occasions where certain members of the team have to travel during work hours. When that happens, UC can similarly help to keep these workers, well, working.
UC Can Help with Employee Retention
In one major 2019 study mentioned by Training, 63% of employees admitted to feeling so unhappy with company communication that they were contemplating quitting.
One important takeaway from all this is that, if you aren’t endeavoring to keep the communication channels at your business easy to use, many members of your staff could already be thinking about walking away.
UC Enables Responses to be Made More Quickly
How quickly does your company reply to customer enquiries? If your company currently doesn’t have a UC system, chances are the answer to this question is: “Not as quickly as I would like”.
However, with a UC system in place, your team will be able to keep a closer eye on your company’s various inboxes — and so, when an enquiry does arrive, notice and reply to it sooner.
UC Can Make Your Employees Feel Physically Closer to Each Other Than They Actually are
UC Today has reported that “89% of employees feel that video helps them to connect better to their co-workers.”
This can be no small benefit when you keep in mind that, even about three years after the COVID-19 pandemic began, many people might still be wary of having a large number of in-person meetings on a regular basis.